No Refund & Cancellation Policy

1. Non-Returnable & Non-Refundable Policy

All sales of pharmaceutical medicines, syrups, injectables, tablets, capsules, and healthcare formulations made through AYUCUREX HEALTHCARE PVT. LTD. are strictly final.

Because pharmaceuticals require precise storage temperatures (e.g. 15°C–25°C or cold chain), humidity safeguards, and tamper-evident packaging, once a product leaves our custody or authorized transit network, we cannot verify how it was stored or handled. Re-stocking or re-selling returned medicines is strictly illegal under Indian drug safety regulations. Therefore, we do not accept returns or issue cash/bank refunds once an order is delivered.

2. Order Cancellation (Prior to Dispatch Only)

You may cancel an order only while it is in the PENDING verification status, prior to stock packaging and dispatch:

• To cancel an unfulfilled order, immediately message our WhatsApp Dispatch Coordinator at +91 95271 21132 or email [email protected] with your Order ID.
• Once an order status has changed to PROCESSING or SHIPPED (handed over to logistics/courier), the order cannot be cancelled, rerouted, or refunded.

3. Damaged Shipments & Free Replacement Protocol

While refunds are not provided, AYUCUREX Healthcare stands behind the physical delivery quality of every parcel dispatched:

• Eligible Circumstances:
  • Physical breakage or leakage during transit (e.g. shattered bottle or crushed carton).
  • Delivery of a different formulation than what was ordered and verified on your tax invoice.
• Reporting Window: You must report the issue within 24 hours of delivery. Complaints registered after 24 hours of delivery cannot be entertained.
• Mandatory Evidence: Send clear photos and/or an unboxing video displaying:
  • The outer parcel label showing your delivery address and tracking number.
  • The damaged or incorrect formulation showing the batch number and expiry date clearly.
• Resolution: Upon verification by our quality control pharmacist, we will dispatch an immediate, free replacement of the correct items at no additional cost to you.

4. Refusal of Delivery / RTO (Return to Origin)

If a buyer refuses delivery of a confirmed order or provides an invalid/unreachable address resulting in Return to Origin (RTO), any associated round-trip shipping, logistics, and handling charges incurred by AYUCUREX Healthcare shall be recovered or deducted before any reconsideration. Repeat unaccepted deliveries will lead to account suspension.